FREQUENTLY ASKED QUESTIONS
How long will it take to process my order?
If I buy a print, can I use it in an ad or other printed material?
If I buy a print, can I use it on my web site?
I registered as a customer. Why can't I sign in?
I've moved or have a new e-mail address since I registered. How can I change my account?
How can I use the search function to find what I want?
Can I order if I don't have a credit card?
How can I get the same high quality prints from my own pictures?
How long will it take to process my order?
Most orders will be shipped within 2 business days. Once your order goes into production, you will be e-mailed an invoice that shows your shipping date. If your order will be delayed beyond 2 business days, we will notify you by e-mail as soon as possible.
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If I buy a print, can I use it in an ad or other printed material?
All prints are sold for display only. If you need to reproduce an image for an ad, poster, calendar, etc., please contact us by phone or e-mail so that we can work out an agreeable usage fee.
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If I buy a print, can I use it on my web site?
In many cases, we will allow you to use it on a personal, non-commercial web site, but you must get permission and follow our guidelines for web usage. If you want to use it on a commercial web site, please contact us regarding usage fees.
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I registered as a customer. Why can't I sign in?
If you don't remember your password, go to the sign-in page and check the box that says "I forgot my password" and your password will be e-mailed to you. If you still can't sign in, e-mail dkommel@autoimagery.com and we will try to solve the problem.
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I've moved or have a new e-mail address since I registered. How can I change my account?
Until the next version of our store software is available, we will have to do it for you. Please e-mail the info you want changed to dkommel@autoimagery.com and we will take care of it promptly.
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How can I use the search function to find what I want?
Almost all of the images on the site are indexed by driver name, but if there are hundreds (or even thousands) of images of a specific driver, you may want to narrow your search. A search for "John Force 2003" will only bring up images of John from the 2003 season. If you search for "John Force Atlanta 2004", it will only find images of John from Atlanta in 2004. Please remember to put a space between each keyword in the search.
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Can I order if I don't have a credit card?
Yes. When you check out, use the "Fax/Phone" button at the bottom of the checkout page. Print out the invoice and mail it with your check to the address on the invoice within 48 hours and your order will be processed as soon we receive your payment. If you have a credit card, but prefer not to use it online, you can use the same "Fax/Phone" button and either fax or phone in your credit card info.
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How can I get the same high quality prints from my own pictures?
North Coast Photographic Services is a full service custom photo lab owned and operated by Auto Imagery. Now you can get the same quality printing for your own images that you have come to expect from Auto Imagery. Use PhotoCentral to upload, share and edit your images.
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Please call or e-mail if you have questions that have not been answered here.
Richard Shute
760-931-9840
rhshute@autoimagery.com
Dave Kommel
909-599-7125
dkommel@autoimagery.com
Site contents copyright © 1996-2007 Auto Imagery, Inc.
Our thanks to John Pugh for the "blown camera" artwork.
